FAQS

The frequently asked questions below are some common questions our customers have before buying a diamond ring.
If you have other questions,Please send to-daofanyang@srolan.com

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre Sale Questions

Shipping:
  1. It may take 6-12 hours to process your order . Once your order has been processed, you will receive an email confirming that your order has been shipped.
  2. Shipping Fees and Timing : Free standard shipping in the United States. We strive to deliver your order within 3-7 business days in the United States and within 8 business days in Europe.
  3. To track your order, please visit your MyLarmDeSirene account or the shipping confirmation email.
Return value:
  1. 100% Money Back Guarantee, our return policy is 14 days . Purchases made online can be returned online or in stores for free.
  2. Or to register a return online ,Contact the client service. Register your returns online by connecting to your MyLarmDeSirene account.
  3. Items purchased with PayPal can be returned online or exchanged at a self-supporting store
  4. Prepare the package : Put the item in the original package and place it with the original receipt.
  5. Delivery of packages to UPS : Unload your packages at the UPS store or collection point.

-Please download our ring size guide and follow the instructions.

-SROLAN-rings follow international ring size standards.

-If you are still not sure about your size,Please contact-daofanyang@srolan.com , We will be happy to help you.

When you have determined the size, diamond, and ring style on srolan and placed the order, we will immediately design the drawings and start making them. Generally speaking, the production process of customized products is 10-14 days.

We use professional equipment and craftsmen to make your ring. If you have a proposal or gift plan, please arrange it reasonably according to the time to avoid delaying your planning process.

For inquiries, please send an email to our customer service E-mail-daofanyang@srolan.com We are very happy to deal with your questions and inquiries.

Yes, most of our products have been tested and certified by IGI and the International Diamond Testing Center. You can find the code on the certificate and check the certification here.
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